Returns & refunds
Our products are downloadable digital games. There is no physical parcel to return. Contact us if a file is missing, defective, duplicated or materially different from its description; mandatory consumer rights remain unaffected.
What we supply
Each purchase provides a personal-use licence to the listed original game and, once payment is confirmed, access to its offline ZIP file. Check the controls, browser requirements and format on the product page before ordering. No third-party launcher, activation key or subscription is included.
Before a download has been supplied
For an unpaid order, cancel it from your account where that action is available or contact chunwang_group@outlook.com. For a paid order that has not been supplied, contact us with the order number to request cancellation and a refund. We will check payment and delivery records before confirming the next step.
A faulty or incorrect digital game
If a game cannot be downloaded, the ZIP is corrupt, it does not run in the stated supported environment, or its content materially differs from the product description, contact chunwang_group@outlook.com. Include the game title, order number, browser and operating-system versions, an error description and a screenshot if helpful. Do not send passwords. We will investigate and, as appropriate, provide a working replacement, assistance or a refund. You do not have to accept an ineffective fix where applicable law provides another remedy.
Change of mind after supply
Once a working digital file has been supplied or downloaded, a change-of-mind refund is reviewed against the circumstances and applicable law rather than promised automatically. A download does not by itself waive statutory rights. Do not redistribute or continue using a copy whose licence has ended following an approved refund, except as applicable law permits.
Duplicate or unauthorised transactions
Tell us promptly about duplicate orders or a transaction you do not recognise. We may ask for reasonable ownership verification and review the payment-provider records. If you believe your payment account is compromised, also contact your payment provider directly.
How refunds are handled
We confirm the outcome through the support channel associated with the order. Approved refunds use the original payment method where possible and include any amount required by applicable law. Processing and bank posting times vary; we will provide the available refund reference. Store credit is not imposed in place of a refund to which you are entitled.
No return shipping
Please do not mail digital media, devices or printouts to our company address. There is no physical return address or postage requirement for a downloadable game. Any support files should contain only information necessary to resolve the issue.