Privacy policy
We use the information needed to manage your account, order, download access and support. No advertising trackers or gameplay analytics are included in this store or the supplied offline games.
Who is responsible
HK CHUNWANG TRADING LIMITED（春旺貿易有限公司） operates this store and is the contact for questions about personal data. Email chunwang_group@outlook.com or write to UNIN C(M04),1/F HONG KONG IND BUILDING, 444-452 DES VOEUXRD WEST, SHEK TONG TSUI HONG KONG. This statement covers the website, store accounts, orders and support interactions.
What we collect
We collect the information you submit for an account, such as a username, email address and securely hashed password; checkout details such as name, country or region, order contents and payment status; and messages you send through support. Server and order records may include IP address, browser information, session identifiers and security events. The current checkout does not request a postal shipping address because the products are digital. Do not submit sensitive information that is unnecessary to your request.
Why we need it
We use account and order information to create your account, process and reconcile orders, grant eligible download access, manage cancellations and refunds, respond to requests and maintain security. A required field is needed for the related service; if you do not provide it, we may be unable to create the account or fulfil the order. Optional support details should be limited to what helps resolve the issue. We do not sell personal data.
Payment information
Where a payment service is connected, the provider processes payment details under its own terms and privacy statement. We keep necessary order and transaction references and status information, but do not receive or store full card numbers or payment-account passwords. An unpaid order record contains no evidence of a successful charge merely because it exists.
Cookies and local storage
Essential WordPress and WooCommerce cookies support sign-in, cart contents, security and store sessions. You can control cookies through your browser, but disabling essential cookies can break account and checkout functions. The current store does not use advertising trackers, marketing cookies or third-party analytics. Some downloaded games can save a best score in your browser’s local storage; you can clear it through browser settings, and it is not transmitted to us.
Downloaded games
The supplied offline game files run locally without an account connection, remote assets or analytics requests. Gameplay scores and inputs are not sent to us by those files. Sharing a support screenshot is your choice; remove unrelated personal information before submitting it.
Who may receive data
We may share information necessary to provide the service with hosting, technical support, email and payment providers actually engaged for the store; people authorised to administer orders and support; and authorities or advisers where required or justified by applicable law. We do not disclose unrelated personal data merely for advertising. Provider access is limited to the purposes for which the service is used.
Location and international processing
The operator is based in Hong Kong. Hosting, payment or email providers may process data in another location when those services are engaged. We consider appropriate safeguards for the relevant transfer and service. Contact us for information about the providers handling your particular order; this page does not claim that every provider stores data solely in Hong Kong.
Retention and security
We retain account information while needed to provide the account and maintain order, support, security and accounting records for the period required by their purpose and applicable obligations. We review deletion or anonymisation requests against outstanding orders, disputes and legal retention duties. Access controls, password hashing and protected download checks help safeguard data; no online system can be guaranteed completely secure. Never email your password or card details.
Your requests and choices
Contact chunwang_group@outlook.com to request access to or correction of personal data, ask about retention, or request account deletion. We may need proportionate identity verification to protect your information. We will explain any applicable limit, retention requirement or lawful fee before proceeding. You can update supported account details in My Account. Deleting browser cookies does not delete server-side order records.
Children and marketing
The store is intended for people legally able to make a purchase or acting with appropriate parental or guardian authorisation. We do not knowingly seek unnecessary personal data from children. Contact us if a child has provided information without suitable authorisation. The current site has no marketing subscription form and does not use an order as consent to promotional emails.
Changes and contact
We update this statement when data practices materially change and show the revision date. If you have a concern, contact us using the details above and describe the relevant account or order without sending passwords. Your applicable right to contact a privacy authority remains unaffected.